More and more customers are ordering items online, using or wearing them once or twice, and returning them – this is a type of return fraud called wardrobing. Wardrobing makes up nearly 70% of all fraudulent returns, which cost the retail industry a total...
Being familiar with the most common return reasons for eCommerce purchases, such as the item not fitting or the item arriving damaged, helps you understand how to prevent them in the future. Why do customers return items? Tracking the reasons customers give when...
Level up your eCommerce customer experience to make your customers more likely to buy again, stay loyal to your brand, and share their experience with others. Why is it Important to Improve Your Customer Experience? Improving your eCommerce customer experience can...
Reselling products your customers return to your online store is an effective way to recover costs on product returns and make your business more sustainable. Many of the products that you get returned are probably in great condition and can be resold online as...
In order to reduce your return rate, you need to understand how return rates are calculated and what return metrics are essential for your Shopify store to track. Understanding why and how your customers return items will help you reduce returns and keep your...
