Release Notes

Merchants can now add VAT and EORI numbers, which will be added to commercial invoices for international returns, through the DHL Express integration.
September 5, 2023

Improvements have been made to the speed of the RMA card and the performance of the return portal policy algorithm.
September 5, 2023

Merchants can now generate forward (outbound) shipping labels through the Easypost integration, which can be used instead of return labels for carriers that don’t support returns natively.
September 5, 2023

Merchants who embed a portal into a store page can now set that page’s URL as a custom portal URL, which will be used in notification emails instead of the default portal URL.
September 5, 2023

Carrier names will now be displayed in the Shipments page for merchants with this feature.
September 5, 2023

Merchants can now track analytics related to orders and returns on the new order analytics page.
August 28, 2023

The integration with Rise.ai is now available to all merchants, enabling store credit to be offered as Rise.ai credits.
August 28, 2023

Several new configurations for customization of order tracking have been added, including custom URLs for both return and order tracking portals, and automatic order tracking.
August 28, 2023

The order tracking feature includes an embedded order tracking portal and notifications that enable customers to track the status of their order shipments and view shipment history in real-time. Now available in beta. Learn More
August 7, 2023

The FedEx shipping integration is now available to all merchants, enabling merchants to provide domestic and international return labels, QR code label-less drop-offs, and return tracking updates.
August 7, 2023

The Mondial Relay shipping integration is now available to all merchants, enabling merchants to provide domestic return labels and return tracking updates in Europe.
August 7, 2023

Merchants can now offer customers the ability to browse through product collections on the return portal during product exchanges.
August 7, 2023

Merchants can now add a description for each return resolution displayed in the return portal.
July 26, 2023

Merchants can now process returns and exchanges of products purchased with a BxGy (Buy X, Get Y) discount. This feature is available as an add-on. Learn More
July 17, 2023

When there is no Return Fee for any of the items in a multiple-item RMA, there will be no Return Fee indication displayed in the RMA summary on the portal.
July 17, 2023

The new USPS Ground Advantage service level is now supported through the Shippo integration.
July 11, 2023

The return analytics page has been revamped and expanded to provide better insights into merchants’ returns data.
Learn More
July 3, 2023

Merchants can now set eligibility conditions based on items purchased with a discount of a specific amount, a specific discount percentage, or a “compare at price” discount.
July 3, 2023

The Freshdesk integration is now available to all merchants, enabling merchants to connect to their helpdesk account to handle customer support queries.
July 3, 2023

Merchants using the Sendcloud integration can now provide international return shipping labels using supported carriers.
June 21, 2023

Merchants using the Canada Post integration can now provide QR code return shipping labels.
June 21, 2023

Merchants using the Easypost integration can now provide QR code return shipping labels using supported carriers.
June 12, 2023

The Klaviyo integration is now available to all merchants, enabling merchants to connect to their marketing system to help customize and manage return notifications.  Learn more
May 29, 2023

The Royal Mail integration is now available to all merchants.
May 29, 2023

The PeopleVox integration is now available to all merchants, enabling merchants to connect to their warehouse management system account.
May 29, 2023

QR code buttons are added automatically to the shipping instructions for all return methods using the USPS Direct integration.
May 29, 2023

Product exchange search results have been adjusted to support non-Shopify Plus stores.
May 29, 2023

Merchants can now define how ReturnGO initiates a refund on Shopify when there are multiple items to be refunded, either by creating multiple refund transactions (one refund per item) or a single refund transaction for all items.
May 18, 2023

Merchants can now select the fields the system uses to search for items during product exchanges.
May 18, 2023

For integrations that support QR codes, merchants can now configure the label types for each return method and customize the layout by determining the location of variables in the label’s shipping instructions.
May 18, 2023

Merchants can now include the original order shipping costs in the refund amount for auto-refund policy rules.
May 18, 2023

The internal notes in the RMA card have been reformatted for clarity.
May 4, 2023

Variables have been added to the shipping instructions so that merchants can configure the location of the “Print Label” button and QR code.
May 4, 2023

An “Out of stock” indication has been added to the variant selection screen in the return portal, indicating which variants are unavailable.
May 4, 2023

Merchants can now create multiple return methods using an existing connection to a shipping carrier or aggregator.
May 4, 2023

Merchants can now update shipment statuses and receive item validation status and results via API.
May 4, 2023

Merchants can now register to webhooks to receive real-time updates on RMA events.
May 4, 2023

The ShipHero integration is now available to all merchants, enabling merchants to connect to their warehouse management system account.
April 27, 2023

The ReAmaze integration is now available to all merchants, enabling merchants to connect to their helpdesk account.
April 27, 2023

The DHL Express, Webshipper, and StarShipIT shipping integrations are now available to all merchants.
April 27, 2023

The exchange process for merchants using the Cargo integration has been modified so that the driver delivers the new product and picks up the returned product at the same time.
April 27, 2023

Merchants can now customize the URL for the ‘Browse’ button in the return portal’s Product Exchange search.
April 19, 2023

New columns have been added to the report that can be downloaded from the Manage Returns page.
April 19, 2023

Merchants can configure whether to restock by refunding $0 and restocking or by adding a unit per restocked item to the inventory location. This enables merchants to separate the restocking and refund processes.
April 19, 2023

Merchants using the Shipmondo integration with GLS Return Service or PostNord Drop-off can now send QR code return labels when using the ‘ship with pre-paid label’ return method.
April 19, 2023

Merchants can now configure if the return portal will process BxGy (Buy X, Get Y) deals.
April 19, 2023

Merchants can now configure a minimum stock threshold for product and variant exchanges to ensure there is stock available for exchanges.
April 19, 2023

The new page email content page lists all the emails sent to customers through ReturnGO. Merchants can send test emails containing mock RMA variables and determine which emails will be sent.
April 19, 2023

Merchants can now configure whether they want customers to select actions (return, exchange, or keep) on the same screen as the item selection.
March 29, 2023

Merchants can now expand their current plan by adding additional users to their quota.
March 29, 2023

Merchants can now set eligibility conditions based on custom properties attached to an order or line item.
March 29, 2023

The auto-refund feature now works for order-level refunds regardless of whether customers previously received a partial refund from another source.
March 29, 2023

Localization extensions have been added to exchange draft orders to support customers from Brazil, Italy, China, and/or South Korea, providing the relevant customs fields for each country.
March 29, 2023

Since gift cards cannot be adjusted once issued, merchants can now issue multiple gift cards for each RMA.
March 29, 2023

Merchants can now use the ReturnGO API to update the validation status for each item in an RMA.
March 15, 2023

The layout of the Store Settings page has been improved for better navigation and user experience.
March 15, 2023

Merchants can now charge a cancellation fee when customers cancel an order.
March 15, 2023

RMA IDs and Shipment IDs are now sent as strings instead of being sent as numbers via the ReturnGO API.
March 15, 2023

A subtotal section has been added to the exchange process in the return portal to improve the user experience.
March 15, 2023

Merchants can now use the ReturnGO API to change the return methods for RMAs before approval.
March 6, 2023

Merchants using the ReturnGO API can now see the return fee amount and return method details of specific RMAs.
March 6, 2023

The resolutions page has been revamped to make setting up resolutions easier, faster, and with a fresh new look.
March 6, 2023

Merchants can now configure helpdesk integrations to open a ticket only when an error occurs.
March 6, 2023

Merchants can now adjust the order of priority for refunds between payment methods such as credit cards and gift cards.
February 20, 2023

Merchants can now translate the texts that appear on packing slips.
February 20, 2023

Customers who exchange items within the merchant’s defined reward range will not see the offer screen, as long as the total reward amount is zero and there’s no other offer to choose from.
February 20, 2023

The loading speed of RMA cards has been improved.
February 20, 2023

Merchants can now add address slips to the shipping instructions when using the ship with any carrier return method.
February 14, 2023

Merchants can now set return fees per RMA, in addition to restocking fees and return label fees.
February 14, 2023

Merchants can now edit the texts and translations displayed in the Return Portal for orders with previous RMAs.
February 14, 2023

The speed of the Manage Returns page has been improved, and merchants can now select whether to display customer names or customer IDs.
January 31, 2023

ParcelNinja integration is now available to merchants.
January 25, 2023

Trengo integration is now available for all merchants.
January 25, 2023

Happy Returns integration is now available for all eligible US merchants, enabling merchants to offer Return Bar drop-off locations.
January 15, 2023

Picqer integration is now available for all merchants, enabling merchants to connect to their warehouse management system account.
January 15, 2023

Merchants can now search for specific shipments by product name on the Shipments page, which is enabled on-demand.
January 15, 2023

Merchants can now see where a restock was performed on the RMA card – whether on Shopify (through ReturnGO) or through a 3rd-party integration, as determined by integration configurations (where available).
January 15, 2023

Improvements have been made to the profile page interface.
January 15, 2023

Merchants can now add features to their subscription plans with add-ons.
December 21, 2022

Merchants can now search for specific shipments using SKUs on the Shipments page, which is enabled on-demand.
December 21, 2022

ReturnGO’s live chat support is now powered by HubSpot, providing merchants with an improved chat experience and more efficient query resolution.
December 21, 2022

Refundid integration is now available to all merchants, enabling merchants to provide instant refunds.
December 14, 2022

Merchants can now create new return policy rules by duplicating similar ones and adjusting them accordingly.
December 14, 2022

Merchants can now create order eligibility conditions based on the number of minutes since the order was placed.
December 14, 2022

The presentation of product names and variant options in the Return Portal has been improved.
December 4, 2022

Merchants can now cancel RMAs via the ReturnGO API.
November 22, 2022

Merchants can now edit the text ReturnGO adds to charged fees and exchange draft orders.
November 22, 2022

Merchants can now add and remove languages from a designated language page. Editing languages is still done on each page separately.
November 22, 2022

Merchants can now choose for return label fees to be paid separately by invoice or deducted from the refund.
November 7, 2022

All merchants can now access the updated return analytics page.
November 7, 2022

Merchants can now create order eligibility conditions based on the number of items in the original order.
November 7, 2022

Merchants can now create item eligibility conditions based on the collections that items are in, which are identified by collection ID.
November 7, 2022

Labels created with the Australia Post integration are now tracked.
November 7, 2022

Merchants can now configure automated shipment notifications per return method
November 7, 2022

The Return Portal now limits media type and size for return reason media uploads.
November 7, 2022

Spaces are now automatically removed from phone numbers when sent to integrated shipping carriers.
November 7, 2022

Merchants will now see RMA error indications on RMA Cards, the dashboard homepage, and the Manage Returns page.
October 26, 2022

In cases where customers arrive at the Select Resolution screen and there are no eligible policy rules for a particular item, customers will be notified about it. Customers are able to create RMAs in such cases and which will appear to merchants with a warning indication about the item’s resolution.
October 26, 2022

Merchants can now choose which online inventory to restock items to, and define the default restocking location for each return method.
October 6, 2022

ShipEdge, ShipBob, Cargo, and ShippyPro integrations are now available to all merchants.
October 6, 2022

Shipment addresses are now included in response to RMA detail API request calls.
October 6, 2022

Refunds to bank accounts now appear on the transactions page.
October 6, 2022

Products with long names are now displayed more clearly in the Return Portal.
October 6, 2022

Commercial invoices generated with international shipping labels are now included in return label PDFs.
September 22, 2022

Merchants can now configure Help Desk integrations by defining when and how tickets are created and updated.
September 15, 2022

A new default RMA status filter has been added to the Manage Returns page, which displays only RMAs that require further action.
September 15, 2022

Merchants can now cancel and reopen RMAs.
September 15, 2022

Merchants can now create order eligibility conditions based on the payment method used.
August 31, 2022

Merchants can now choose to display a disabled Refund to Payment method policy rule in the Return Portal when there is no eligible Refund to Payment method policy rule for an item.
August 31, 2022

Reports can now be downloaded immediately once generated.
August 31, 2022

Merchants can now rename variant options for which the size chart is displayed in the Return Portal.
August 31, 2022

It is now possible to return orders with a large number of items through the Return Portal.
August 31, 2022

It is now possible to save changes to return method settings when English is disabled.
August 31, 2022

Logos in customer emails are now displayed in the correct height.
August 31, 2022

Merchants can now define the available and default layout options in the Variant Selection page of the Return Portal.
August 24, 2022

Merchants can now create eligibility conditions based on the number of RMAs a customer has created.
August 24, 2022

Merchants can now create eligibility conditions for exchanges based on RMA parameters.
August 24, 2022

Merchants are now able to add, reorder, and delete return reasons.
August 24, 2022

Merchants can now manually adjust customers’ store credit balances.
August 24, 2022

ReturnGO API response during RMA processing now contains details about charged fees and exchanges.
August 24, 2022

Merchants can now create item eligibility conditions based on vendor.
August 17, 2022

Merchants integrated with EasyPost can now automatically generate return labels for international shipments.
August 9, 2022

Merchants integrated with Shippo can now automatically generate return labels for international shipments.
August 9, 2022

Merchants can now create item eligibility conditions based on weight per unit.
July 31, 2022

Merchants can now create customer eligibility conditions based on customer registration type.
July 31, 2022

Merchants can now create order eligibility conditions based on the paid value of included catalog items.
July 31, 2022

When editing language texts, merchants now see the text of their default language to refer to.
July 31, 2022

When integrated with a third-party item validation provider, merchants now can see third-party item inspection statuses and results in internal notes and line-item validation details.
July 31, 2022

Merchants can now test the API directly from the API reference page.
July 31, 2022

Merchants can now set auto-exchange to be triggered when all returned items in an RMA have been inspected and validated.
July 31, 2022

Merchants can now format the policy confirmation page description text in the Return Portal.
July 31, 2022

Merchants can now filter RMAs by item validation status.
July 31, 2022

Merchants can now generate and delete API keys.
July 20, 2022

Zendesk integration is now available to all merchants.
July 20, 2022

Merchants can now create eligibility conditions based on the amount of RMAs per order.
July 20, 2022

Customers can now view available variants in the Return Portal as Options or as Items.
July 20, 2022

Merchants can now easily reorder follow-up questions and answers in multiple-choice questions.
July 20, 2022

The Get RMA API endpoint now offers more effective RMA search capabilities.
July 20, 2022

Merchants can now define the layout in which lists are displayed on wide screens.
July 20, 2022

Merchants can now create policy rule eligibility conditions based on customer tags.
July 6, 2022

Product and order tags from the time of purchase are now saved for future use.
July 6, 2022

The design of the variant exchange page in the Return Portal has been improved to display variant images, price differences, and stock status more clearly.
July 6, 2022

Return shipping labels now include the return type: return, exchange, or mixed.
July 6, 2022

In addition to improving the packing slip layout, the email address and phone number of customers have been removed.
June 16, 2022

The Return Portal automatically selects items in orders that include only one item or multiples of the same item.
June 16, 2022

Refund requests for only one item now bypass the Confirmation Page in the Return Portal.
June 16, 2022

Merchants now have more fine-grain control over return reason questions.
– Add/delete follow-up questions in the return reason editor.
– Add/delete answers for multiple-choice follow-up questions.
June 7, 2022

Customers now see an image of the new variant in the Confirm and Select Resolution stages of the Return Portal when requesting a variant exchange.
June 7, 2022

Refund errors and restocking are now recorded in the RMA internal notes.
June 7, 2022

ReturnGO API is now in beta with functions such as access to RMA lists, details, comments, and status changes. Contact us for more information.
May 23, 2022

Shipmondo integration is now available to all merchants.
May 23, 2022

Merchants on the Advanced plan and above can now create product exchange policy rules, allowing customers to exchange any two products.
May 23, 2022

Merchants can set a return label fee that is based on the cost of the label:
– Return Label Cost: The cost of the return label as received from the carrier.
– Return Label Cost + Per Item Fee: The cost of the return label plus a fee for each item included in the shipment.
– Return Label Cost + Shipment Fee: The cost of the label plus a fee, regardless of how many items are included in the shipment.

May 9, 2022

In the “Ship with pre-paid label” return method, after an aggregator/carrier account is connected, merchants will be notified about the Labels tracking type, which may be one of the following: Automatic, Manual Registration, Registration by support, or Currently not supported.
Apr 12, 2022

With EasyPost, DHL labels are now generated as PDFs, which place the label on a separate page from the waybill.
Apr 12, 2022

The return reasons solution has been renewed & improved. Merchants now have more fine-grain control over follow-up questions and image requirements.
Apr 3, 2022

Merchants can now refund customers in a currency that is different than the store’s default currency.
Apr 3, 2022

Merchants can now specify which date to display in the Returns table: Shipment created date, Shipment shipped date, Shipment delivered date, and sort accordingly.
Apr 3, 2022

Merchants can search for a specific value listed in the search box using the exact match filter.
Apr 3, 2022

Customers will be required to provide their first and last name in order to receive a refund to their bank accounts.
Mar 10, 2022

Merchants can now filter transactions by date or range of dates via the analytics transactions page.
Mar 10, 2022

Merchants are now able to generate reports for refunds to bank accounts via the analytics transactions page.
Mar 10, 2022

Merchants on the Pro plan can specify a Variant Exchange resolution to trigger the release of an exchange draft order automatically with configurable delay depending on various triggers.
Mar 10, 2022

Merchants can now offer customers the option to exchange for cheaper items and offer store credit or refund for the difference in payment.
Mar 10, 2022

Merchants can create return labels and track them by connecting to their EasyPost account.
Feb 28, 2022

Merchants can set a return label fee for both Refunds and Exchanges in the policy rules.
Feb 28, 2022

Merchants can set a restocking fee for Exchanges in the policy rules.
Feb 28, 2022

We have introduced new subscription plans, which offer merchants more flexibility and features. Existing merchants can choose to upgrade to a new plan or keep their current plan.
Feb 15, 2022

Australia Post integration is now available to all merchants.
Feb 15, 2022

Merchants can now refund orders by issuing new gift cards.
Feb 7, 2022

Merchants can now set Free Shipping as the shipping method for Variant Exchange.
Feb 7, 2022

When the shipping label’s status is updated to “Delivered”, the RMA status automatically updates to “Shipment Received”. An internal note added now states that the RMA status changed by an automated process.
Feb 7, 2022

Merchants can include custom text in emails after the email greeting.
Feb 7, 2022

When adding notes and/or attachments to RMA status update emails, they will appear in the RMA’s notes.
Feb 1, 2022

Merchants can now control which orders can be returned based on the tags applied to the order, not just product tags.
Feb 1, 2022

The cheapest carrier and/or service level can be automatically chosen for pre-paid labels based on the rates of the items being returned in the RMA. (Currently available for Shippo integrations.)
Feb 1, 2022

When generating a report that includes a lot of data, merchants may navigate away from the page while the report is generated in the background. Upon completion, the report will be available for download.
Feb 1, 2022

When an order includes multiple instances of the same variant, the portal will group them into one item. The customer will be able to define how many items of the group they would like to return or exchange.
Jan 25, 2022

Merchants can now ask customers to print a packing slip that will detail all the items they are supposed to return, whether for refund or exchange, and add it to the shipped package.
Jan 25, 2022

Merchants can resend status emails with additional content such as return labels, additional notes.
Jan 17, 2022

Australia Post integration is now available.
Jan 17, 2022

Merchants can enable a refund of an exchanged item with the refund total of the original item as well as the price differences of a previous exchange.
Jan 4, 2022

We improved our Gift Returns policy rule editor.
Jan 4, 2022

Control whether refunds will be at the Line-item level or at the Order level.
Jan 4, 2022

Improved Canada Post integration
Jan 4, 2022

Updated ReturnGO Knowledge Base.
Jan 4, 2022

Improved Shipment report.
Jan 4, 2022

Control the offered resolutions based on the customer region, state, province when relevant.
Dec 20, 2021

Merchants can now see their billing plan, quotas, and all billing history in the ReturnGO app portal.
Dec 20, 2021

Returns page loading time has been significantly improved.
Dec 20, 2021

Improved Canada Post Shipping integration.
Dec 20, 2021

We expanded the eligibility by order window capability to support more options such as time frames since Created, Fulfilled, or Delivered, and more.
Dec 13, 2021

Merchants can define, per policy rule, if the RMA will be automatically marked as Done.
Dec 13, 2021

We improved the export while adding 11 new fields.
Dec 13, 2021

Improved page load times.
Dec 13, 2021

Improved theme support.
Dec 13, 2021

Merchants have the ability to control the offered return resolutions based on the return reason. For example, customers who request an exchange because the items are damaged will receive a free shipping label.
Nov 29, 2021

Direct integration with Canada Post.
Nov 29, 2021

When using “Ship with pre-paid label” as a return method merchants can set each connection an individual Mailer ID when needed.
Nov 29, 2021

Merchants can set return eligibility based on manual and/or automatic discount codes that were applied at checkout.
Nov 22, 2021

Merchants can personalize notification emails with customers by including a dynamic name field in the email template. (:first name”, “:last name”, or “:full name”)
Nov 22, 2021

Improved Manage Returns page load time.
Nov 22, 2021

Merchants can now define multiple rules for the same resolution. Each policy rule can have different Eligibility conditions, return methods, and/or fees.
Nov 16, 2021

Added additional shipping information.
Nov 16, 2021

Improved Welcome pop-up.
Nov 16, 2021

Merchants can control offered resolutions based on the number of times an item was exchanged.
Nov 9, 2021

Improved page design.
Nov 9, 2021

Return label tracking number can now be found on:
– Internal notes
– Order notes
– Sent to Gorgias (when integrated)
Nov 9, 2021

Track customer’s shipments status of prepaid shipping labels created for RMAs.
Nov 9, 2021

The ability to control offered resolutions based on the selections composing the RMA.
Parameters:
– Sum of RMA items catalog prices
– Sum of RMA items paid prices
– Sum of RMA items cost
– Number of items in the RMA
Nov 3, 2021

Improved the translation section and updated support text.
Oct 26, 2021

Merchants now see the RMA language next to the RMA number.
Oct 26, 2021

USPS changed one of the credentials required for account authentication. We now support both the OLD and the NEW credentials.
Oct 18, 2021