ReturnGO is here to help you continue managing your returns without interruption, and make the post-purchase process even better, one return at a time.

With ReturnGO, you get an excellent alternative that makes the transition effortless as well as offering many additional features and benefits.

Easy RMA Migration of RMAs

We have everything set up so you can seamlessly migrate your RMA data and keep managing your returns smoothly and uninterrupted.

Effortlessly transfer your RMAs, ensuring that you don’t lose any crucial information during the transition, and eliminating the risk of losing any data or accidentally issuing double refunds.

Take comfort in knowing that all your information will be securely moved over, keeping your returns management on track.

Quick Setup

Time is of the essence, and we know you don’t want a hassle and time-consuming migration process. 

ReturnGO prioritizes your efficiency and ensures a swift onboarding process, so you can start managing returns seamlessly from day one. 

With our intuitive interface and straightforward setup process, we’ll help you get up and running in no time. 

Many Integrations

With ReturnGO, you get a comprehensive solution that integrates seamlessly with your existing systems. 

ReturnGO offers a wide range of integrations with popular shipping providers, ERPs, helpdesks, and more. 

Plus, if you have unique requirements, our flexible API enables you to create custom integrations to meet your needs.

Flexibility

Every business has unique requirements, and we understand that. ReturnGO offers the flexibility to adapt to your specific workflows and requirements.

No matter the size of your business, ReturnGO scales to meet your demands. Customize your returns management process and make it work for your business.

Order Tracking & Returns in One Place

Simplify your post-purchase operations with ReturnGO’s all-in-one solution. Our platform combines order tracking and returns management in a single, user-friendly interface. 

Easily track orders, manage returns, and keep your customers informed – all in one place.

Benefits of ReturnGO

Manage your returns like you did before with Returnly, but even more easily. ReturnGO is here to stay, providing a reliable post-purchase solution that you can count on to make managing your returns as efficient as possible.

Advanced Automation Rules

ReturnGO has even more automation capabilities than Returnly, enabling you to process returns and exchanges automatically based on a wide range of trigger events, including in-transit, shipment received, item validated, and more. 

With ReturnGO’s advanced automation capabilities, you have the flexibility to define automated processes to suit your specific needs.

Case Study: Travelpro

Travelpro, a leading luggage manufacturer, has successfully implemented ReturnGO to automate its returns process and increase efficiency. 

Using ReturnGO, Travelpro has completely automated the returns process, eliminating the need for customer service agents to handle tasks like sending return labels and manually approving return requests. 

“The return process is completely customer-centric. They fill out the request, generate the label, and get a refund…This cut the return processing time from 20 minutes down to just 90 seconds.”

– Mark Costigliola, eCommerce Operations Manager, Travelpro

Since Travelpro processes a large volume of returns, especially during the holiday season, automating the refund process has made it easier to efficiently issue refunds on a daily basis.

ReturnGO’s advanced automation capabilities have enabled Travelpro to reduce the processing time for returns from 20 minutes of manual work to zero, resulting in substantial cost savings by eliminating customer service involvement.

Read the full Travelpro case study.

Unlimited Return Policy Rules

With ReturnGO, you have the freedom to create an unlimited number of return policy rules and eligibility conditions, with no restriction on how many you can have. 

Customize your returns management based on a variety of variables, including item, order, RMA, or customer details, to resolve any return scenario, no matter how complex or unique.

Whether it’s return window, item eligibility, product types, tags, or other criteria, ReturnGO empowers you to create tailored policies that align with your business requirements.

Case Study: One Project

One Project, an eCommerce fashion platform, streamlined the returns process using ReturnGO’s exceptional return policy flexibility.

As a result of ReturnGO’s highly flexible return policy rules, One Project was able to customize the return process according to their business needs and customer preferences, for example providing free refunds for VIP customers while hiding refund options from customers who frequently request returns.

“I think ReturnGO is a masterpiece in the eCommerce refund process because there are a lot of apps that do some of the things but not all.”

– Shmulik Konforty, CTO, One Project

Read the full One Project case study.

Flexible Shipping Options

ReturnGO offers flexible shipping options, including Easypost like Returnly offered, as well as many more integrations that you can choose from.

With an array of shipping integrations and an API, you can connect to any shipping carrier, generate pre-paid return shipping labels and QR codes, and manage your return shipping seamlessly. 

ReturnGO also supports international returns, so you can expand your global reach and provide a seamless returns experience.

Case Study: Brava Fabrics

Brava Fabrics, a sustainable fashion company, streamlined its return process using ReturnGO. 

Brava Fabrics had different return policies for each shipping carrier and country they worked with. Through ReturnGO’s seamless integration with Shopify and ShippyPro, Brava Fabrics was able to easily switch between carriers such as DHL Express (International), GLS (Germany), Mondial Relay (France), and EasyPost (UK) as needed. 

Thanks to ReturnGO’s seamless integrations, flexibility, and automation capabilities, Brava Fabrics was able to manage its return logistics more efficiently and save thousands of dollars each month.

“We choose carriers according to price and time. So, the best thing about ReturnGO is being able to change these carriers according to our priority, whenever we want.”

– Gabriela Meyer Torres, Senior Operation Executive, Brava Fabrics

Read the full Brava Fabrics case study.

Incentivize Customers with Bonus Store Credit

Instead of being able to offer only gift cards, ReturnGO goes the extra mile by giving you the option to offer store credit as well. You can incentivize customers to choose store credit over a refund by offering fixed or dynamic bonus credits.

By providing additional value through store credit, you can encourage customer loyalty, reduce refund rates, and retain more revenue.

Case Study: Silk & Salt

Silk & Salt, an eco-conscious fashion brand, has successfully generated a notable 24.9% additional revenue from redeemed store credit since implementing ReturnGO’s store credit feature. 

With 61% of customers spending more money when redeeming their store credit, the brand has experienced a substantial boost in revenue. 

Read the full Silk & Salt case study.

Get Started Today

As the deadline approaches for Returnly’s shutdown, it’s important to take action and ensure an easy transition.

With easy migration, streamlined onboarding, and endless flexibility, ReturnGO offers everything you need to keep managing your returns as seamlessly and effectively as possible.

Make the smart choice and ensure a smooth transition for your business. Contact us to learn more about ReturnGO. ReturnGO is here to make your post-purchase process better, one return at a time.

FAQ

When is Returnly closing?

Returnly is closing on October 1st, 2023.

Don’t wait to migrate, to make sure you can keep managing your returns uninterrupted.

How can I migrate to ReturnGO?

Contact us to book a demo and see how ReturnGO works. Our team will be happy to help you get set up and efficiently migrate your RMAs without losing any data.

What’s the difference between Returnly and ReturnGO?

With ReturnGO, you can manage any return scenario with ease thanks to its advanced automation capabilities, many integrations, and flexible return policy settings.

Can you help me set up my account? 

Our onboarding team is here to help you every step of the way, from helping you migrate over from Returnly to setting up your return policy rules and automations. Whatever you need, we’re here for you.

Refundid is an Australian-based instant refund solution, that enables your eCommerce store to offer risk-free instant refunds.

How Does the Refundid and ReturnGO Integration Work?

Integrating Refundid with your ReturnGO account enables your store to offer instant refunds.

When customers select the instant refund resolution, they are sent to Refundid’s portal, where they log in or register. Upon completion, customers receive a refund directly to their bank account within seconds and then they must return the items. If they do not return the items within a week, Refundid revokes the refund.

Then, once you receive back the items, you inspect them and pay back Refundid only if you’re happy with the return. If the return isn’t in a refundable state, you don’t need to pay Refundid anything.

What are Instant Refunds?

Instant refunds are a modern way of making refunds more efficient. An instant refund solution such as Refundid integrates with your returns management system to offer your customers their refund before they’ve sent back their items at zero risk to your store.

When customers choose the instant refund method, they receive the money immediately, and only then have to deal with returning the item.

When it comes to refunds, customers want to know that they can get their money back quickly and easily, with as little friction as possible. By offering instant refunds, you leave customers with a positive return experience, increasing the chances of them buying from you again. Refundid’s instant refunds can lead to an average increase of 90% in repurchases.

Setting Up the Refundid Integration

Setting up the Refundid integration in your ReturnGO account is simple and straightforward. To add Refundid to your ReturnGO account, just navigate to the integrations page and select Refundid from the list of available integrations. 

You’ll need to make sure you’ve downloaded the Refundid Shopify app before connecting it to ReturnGO. To download Refundid, reach out to merchant@refundid.com.

Benefits of Offering Instant Refunds

Offering instant refunds improves the online return experience and creates a competitive advantage over other eCommerce stores, most of which still use slow, expensive, and inefficient refund methods.

Some of the benefits of instant refunds include:

Speed

When customers receive their refund quickly, they’re happier, more loyal, and are likely to spend more in the future.

Online refunds usually take 3-10 days to process, and many businesses only offer a refund after receiving the returned item.

Using an instant refund solution such as Refundid can help speed up the process and leave your customers satisfied and more likely to come back and buy from you again.

52% of customers would spend more with an eCommerce store if they knew they would receive a refund quickly – in fact, customers will spend an average of 23% more if offered faster refunds. Traditional refund methods such as bank transfers can’t provide the speed that customers have come to expect. 

A long and slow refund process can be frustrating for customers, who are 77% less likely to recommend your business if they experience a slow refund process. To stay relevant, this is a challenge you need to overcome. Instant refunds are the future of online returns.

Customer Satisfaction

Customer satisfaction is a key benefit of offering instant refunds. When you offer instant refunds, your customers won’t have to wait for their returned items to get back to your warehouse – their money will be refunded immediately, which will greatly improve their overall satisfaction with your store.

Offering instant refunds demonstrates to customers that you value their time and that you’re committed to providing a positive customer experience. 

Instant refunds can also reduce customer complaints. Customers are less likely to contact customer support to inquire about the status of their refund if they know they will receive it instantly. This can help reduce the workload for your customer support team and create a more positive experience for the customer.

Convenience

Offering convenient refunds is a great way to keep your customers happy and coming back for more. It shows that you’re committed to providing a positive return experience, and also helps increase customer retention and revenue.

When customers are happy with their purchase, they’re more likely to come back and buy again and tell their friends and family about your store.

Customers shopping online have come to expect a streamlined return process – and that starts with instant refunds. 

The convenience of instant refunds improves the online return experience and lets your customers shop with confidence, knowing they can easily and efficiently return items that don’t work out.

Competitive Advantage

Offering instant refunds is a great way to give your store a competitive advantage over other eCommerce stores. 

An efficient refund process shows that you value customer satisfaction and are willing to go the extra mile to ensure that they are satisfied, which leads to customer loyalty and repeat business.

84% of online shoppers would stop buying from a store after a negative return experience. As the world of eCommerce becomes more competitive and customers have more choices of where to shop online, they are more likely to buy from online stores that provide a fast and easy refund process.

Refundid’s integration with ReturnGO, which provides instant refunds and a hassle-free return process, helps improve the online shopping experience and offers a huge competitive advantage.

Improve Your Return Experience with Instant Refunds

Instant refunds are designed to give customers a frictionless refund experience, giving customers complete confidence when they make a purchase.

If you’re not already offering instant refunds, now is the time to start. It’s a win-win for everyone involved, and your bottom line will thank you for it.

Use the Refundid integration with ReturnGO to streamline your refunds and provide a fast and convenient return process.

How Does the Happy Returns and ReturnGO Integration Work? 

The integration with Happy Returns enables you to offer US customers the option to take returns to a drop-off location, known as a Return Bar, instead of shipping them back directly to the store. 

With the Happy Returns integration in place, the drop-off location return process will look like this: 

1. Customers initiate a return through your store’s ReturnGO return portal and choose to return the items at a nearby Return Bar. 

2. Once the return is approved, the customer receives instructions on how to return the items to a Return Bar location. The customer brings the item to a Return Bar of their choice, along with a QR code they receive by email. 

3. The Return Bar processes the return for you, including a Return Bar staffer validating the items being returned.  

4. ReturnGO automatically refunds the customer and/or releases an exchange once the returned items are received and validated at the Return Bar. 

5. The returns are aggregated and shipped to a Happy Returns Return Hub, where they are consolidated and shipped back to your store or warehouse. 

The Happy Returns integration makes it convenient for customers to return items and easy for you to process returns efficiently. 

Setting up the Happy Returns Integration 

You can configure your Happy Returns integration in your return methods settings, where you can create a return method that uses its Return Bars. You can then adjust your return policy to specify when customers are offered the option of returning items to a Return Bar. 

Offering free drop-off returns while charging for returns by mail can encourage customers to choose the return method that costs you the least while providing a positive customer experience. 

In fact, a survey of over 2,000 U.S. shoppers commissioned by PayPal in late 2022 showed that 72% of shoppers reported they are more likely to shop with a merchant that offers in-person returns¹. 

Benefits of Using the Happy Returns Integration 

By integrating with Happy Returns, you can streamline the return process, making it convenient for customers to return items, reducing your shipping costs, and helping to improve sustainability. 

Customer Convenience 

The integration with Happy Returns provides an easy and convenient option for customers to return items. This can lead to higher customer satisfaction, as they are able to return items in a way that is convenient for them.  

More than half of customers prefer an in-person drop-off return method to any other return method, so offering the option of drop-off returns can help increase customer loyalty. 

Many customers don’t have a printer with which to print pre-paid return labels, or don’t like the hassle of repackaging and shipping out returned items. 78% of Americans live within 10 miles of a Return Bar², helping to make the return process with Happy Returns convenient for customers. 

Reduced Shipping Costs 

The Happy Returns drop-off return method can help reduce the cost of shipping returns, as customers can return items in person rather than having to ship their returns back to you.  

By consolidating returns at a central location and shipping them from there to your warehouse, the number of shipments will be reduced. This can lower the overall cost of the returns process, as shipping costs can add up, especially for stores that handle a high volume of returns.  

Drives Sustainability 

Using Happy Returns’ Return Bars is a sustainable return method, as it can reduce the amount of shipping required for returns. This can help lower the overall carbon footprint of your returns process, as shipping contributes greatly to greenhouse gas emissions. 

The Happy Returns integration can also help you reduce packaging waste since customers can return items without cardboard boxes instead of repackaging them for shipping. 

Streamlined Return Process 

With the Happy Returns integration, you can reduce the amount of time and resources required to process returns.  

By having the Happy Returns team validate returned items at the Return Bars, you don’t have to spend precious resources processing mailed-in returns. 

The integration with Happy Returns can also help to improve the accuracy of the returns process, since customers can return items in person and they are validated right away by Return Bar staff who are accepting these pieces. This can help to reduce errors and misunderstandings, which can save time and resources in the long run. 

Using Happy Returns to consolidate your returns can make it easy to track and process them, improving the overall efficiency of the returns process. 

Integrate with Happy Returns to Streamline Your Returns 

ReturnGO’s new integration with Happy Returns makes it easy for you to provide your customers with a convenient and efficient way to return items. 

Given that 72% of customers are more likely to shop with a store that offers in-person returns ¹, integrating Happy Returns with your ReturnGO account can help make returns beautiful for retailers, shoppers, and the planet.   

Get started today to reduce shipping costs, streamline returns, and increase sustainability. 

Sources

1. TRC, commissioned by PayPal, September 8-19, 2022. The research was conducted by TRC, with fieldwork administered by Forsta across 2,002 U.S. consumers who returned an online purchase within the past year (n=2,002). 

2. U.S. Census Data, 2020

How Does the Shipedge and ReturnGO Integration Work?

ReturnGO integrates with the Shipedge warehouse management system (WMS) to sync restocking, receiving of packages, and available inventory levels with your ReturnGO account and online store. 

When ReturnGO creates an RMA, an open return request is generated in Shipedge, which is updated when the return shipment arrives at the warehouse and the returned items are validated and restocked.

The Shipedge integration enables your warehouse team to continue working with the system they’re used to, with return status updates being automatically synced with your ReturnGO account.

Setting Up the Shipedge Integration

Setting up the Shipedge integration with your ReturnGO account is straightforward and easy. Simply navigate to the integrations settings within your ReturnGO account and select Shipedge from the list of available integrations. 

From there, follow the prompts to complete the integration setup process. This includes entering your Shipedge login credentials and providing other relevant information.

Once you’ve completed the setup process, the Shipedge integration will be fully integrated into your ReturnGO account and you can start using it right away. 

Benefits of Using the Shipedge Integration

The Shipedge integration can help you streamline your returns process and improve the efficiency of your warehouse operations by providing real-time tracking, synced information, item validation, and restocking updates.

Return Shipment Tracking

When an item is returned to your warehouse, the shipment status is updated in ReturnGO so you are always in the loop on the status of returned items. 

This enables you to make sure that no items are lost or misplaced during the return process, and you can easily keep track of every returned item.

Item Validation

The integration with Shipedge enables real-time updates to the return status once your warehouse team has scanned and verified these items to ensure that they meet your return policy requirements.

Item validation can reduce the risk of return fraud by verifying each item before it enters your warehouse, preventing items that may not be what they claim to be from making it through your inventory checks. 

Integrating with Shipedge helps you validate returned items on arrival back in order to ensure they are properly accounted for and marked as received.

In the long run, item validation can save your business time and money by preventing return fraud and improving the efficiency of your return process. 

Updated Inventory Levels

The Shipedge integration with ReturnGO helps you update your store inventory when a returned item is restocked in your warehouse.

By updating your store’s inventory in real-time and tracking the status of returned items as they are validated and restocked, the Shipedge integration streamlines your return process and improves warehouse efficiency.

Synced Information

A major benefit of integrating Shipedge into your ReturnGO returns management account is the ability to sync information between your warehouses, ReturnGO, and your store. 

With the Shipedge integration, you can track the status of returned items as they move through your warehouses, from receipt to validation to restocking. This synced information can help you keep your returns process organized and efficient.

Integrate with Shipedge to Streamline Your Returns

With the new Shipedge integration, your store can track return shipments arriving at your warehouses and receive updates on restocking and item validation.

Shipedge enables you to keep everything in sync with the latest information about returned items which saves you time and improves accuracy.

Use the Shipedge integration with ReturnGO to streamline your returns process and increase the efficiency of your warehouse operations.

Over 2,000 Shopify stores have already adopted our data-driven platform for automating returns and exchanges, and we’re looking forward to continuing to help eCommerce stores streamline returns management. 

The world is our oyster, and we’re excited to take ReturnGO to the next level.

New Funding = More Growth

Our goal is to use this investment to further develop our software in order to provide our customers with the best experience and to enable more eCommerce businesses to grow successfully.

“We have been able to turn returns from a painful financial problem into a lever of revenue and improve the relationship with customers. Most customers who return products and receive a full refund suffer from a slow and cumbersome process, and will probably not buy again on this site – so the damage is greater than just the canceling of a specific transaction.” 

– Aviad Raz, co-founder and CEO of ReturnGO

You’re going to love the things we’ve got planned. We have an incredible vision for the platform we are building – we aim to be the best system in the world for managing eCommerce returns. This investment helps us achieve our vision faster, and keep expanding our horizons.

Our Commitment to You

We believe in the power of returns automation and in the flexibility our AI-powered returns management software provides to our users. 

This round of funding enables us to focus on what we do best – creating exceptional post-purchase experiences for eCommerce stores and their customers. 

To that end, we will continue growing our team and expanding into new markets worldwide. Throughout our growth, we aim to focus on maintaining our outstanding support and constantly improving our online returns solution.

We are committed to always giving our users the best in terms of efficiency, cost-effectiveness, and reliability.

83% of eCommerce stores do not yet use AI technology to support their supply chain and returns management. We’re proud to be at the forefront of this revolution in returns.

What’s Next?

While this seed funding round has created much excitement, we see it ultimately as a sign that we’re doing something right. Our team is looking forward to getting to work on new features that will enable you to optimize the post-purchase experience and streamline your returns.

Stay tuned on our blog and social media as we continue on our journey to creating the ultimate returns management solution.

Thank you once again to our investors, customers, employees, and partners.

You can easily migrate your Return Magic settings and active RMA’s to ReturnGO so that you can provide the best possible return experience to your customers without any downtime.

What our users are saying

When is ReturnMagic closing?

Return Magic is set to close on July 6th, 2022, it is advisable to start migrating as soon as possible.

How can I migrate to ReturnGO?

Contact our support team they are available 24/7 they will help you migrate your Return Magic settings and RMA’s over to ReturnGO.

Do you provide return shipping labels?

Yes, you can generate a return label automatically or upload it manually.

Can I schedule a demo?

Yes, you can book and see ReturnGO in action.
Please book your demo time here: https://returngo.ai/request-a-demo/

Are international returns supported?

Yes, ReturnGO supports international returns, setting up different return policies based on the customer’s location, and so much more.

Do you help me set up? 

Our onboarding team is here to help you every step of the way, anywhere from Return Magic migration to setting up new rules and policies. No matter how big or small the questions might we are available 24/7.

But, why should you use ReturnGO and how will it benefit your e-commerce business? Let’s find out!

Reason #10: A Self-Service Portal

The ReturnGO portal lets your customers make requests for return and exchange without having to contact any support staff. It drastically reduces the load of customer support and also your staff requirement.

ReturnGO makes daily return and exchange requests run smoothly.

Reason #9: Provides a Better Return Experience

Your customers will experience innovative, professional, and easy ways to make their return requests. They can process their requests on any device of their choice.

ReturnGO’s easy return experience focuses on customer satisfaction and increases the chances of them doing business with you again.

After all, when it comes to any business, the customer is king. ReturnGO helps you convert one-time customers into loyalists.

Reason #8: Any Store, Any Language, Any Currency

ReturnGO is a portal built for everyone. Irrespective of whether your e-store is new, mid-sized or a large enterprise, ReturnGO has got you covered. It supports all languages and currencies.

Reason #7: Exchange in One-Click

Most returns and exchanges are usually caused due to incorrect size. ReturnGO offers your customers the chance to quickly exchange their product with another size or color first. It makes a seamless connection with your Shopify store and notifies your customers of the stock available at any given moment, making the return & exchange process fast and quick.

Reason #6: Carrier Integration

ReturnGO can connect with popular shipping providers and generate pre-paid labels in real-time. It also helps you to maximize customer loyalty by engaging the customers with post-purchase tracking and notifications.

Reason #5: Store Credit Over Refunds

The software develops its own credit system based on Shopify discount codes. Irrespective of whether the customer is a guest or an account holder, they will be able to use their credits at checkout while also being able to see their remaining balance, expiry, and more.

Reason #4: A Different Level of Support

Client satisfaction is of utmost significance to any business and ReturnGO understands that. You can contact support any time of the day, any day of the week via online chat or email. You can also schedule a zoom meeting as you need. ReturnGO will be there to solve your queries and answer your questions every step of the way!

Reason #3: Trusted by Well-Known Brands

Every day more and more brands are choosing to use ReturnGO and its unique services. ReturnGO puts your security and privacy first. It also supports GDPR and various other privacy regulations to ensure that your business is safe.

Reason #2: Encourage Exchanges and Credit Using AI

ReturnGO handles it all if you let it. Allow ReturnGO to encourage your customers to skip the typical refund resolution and instead opt for store credit! In short, ReturnGO’s smart algorithm offers your customers the right amount of credit which prompts them to choose the best resolution for you and your store.

Using machine learning, ReturnGO continually learns how to maximize customer repurchase rate and average order value.

It also protects you against frauds and keeps you informed about your customers while maximizing your profits.

Reason #1: Easy to Use, Simple Pricing Model

The idea behind ReturnGO is to make life easy for you. The platform is flexible and easy to use. Its pricing model too is simple, clear, and fair. There are no hidden charges for features you will not use. Just choose a plan that best suits your needs and help ReturnGO provide an optimal solution to your e-commerce return needs.

Take the leap and allow ReturnGO to revolutionize the way e-commerce returns work!

Let’s Connect

If you believe ReturnGO is the best thing that can ever happen to you and your business, install ReturnGO’s return & exchange app from Shopify’s app store. Start using the free trial and let ReturnGO speak for itself.

In case you have any questions or would like to schedule a demo, feel free to hit us up by sending an email to hello@returngo.ai